The 'Swagat' program in Gujarat, India is a government initiative aimed at providing on-the-spot solutions to citizens' problems, complaints, and queries. Through this program, citizens can approach government officials at the district level and get their issues resolved within a matter of minutes. The program has been widely praised for its effectiveness and efficiency in resolving citizens' grievances. Problem: Prior to the launch of the 'Swagat' program, citizens in Gujarat faced several challenges in getting their complaints and grievances addressed by government officials. The process was often lengthy, bureaucratic, and time-consuming, leading to frustration and dissatisfaction among citizens. As a result, many people did not have access to essential government services, such as ration cards, pensions, and cash assistance. Solution: To address this problem, the Gujarat government launched the 'Swagat' program in 2003. Under this program, citi

Author-Dr.Aishwarya Nair